Sometimes the grass is greener on the other side for a reason. If your lawn isn’t up to par, your lawn care service might be to blame. Take a look at these 5 signs it’s time to fire your lawn care company.
1. Your lawn doesn’t look how you want it to
This is an obvious red flag. If you are paying for lawn care service, your lawn should look great. Obviously, miracles can’t happen overnight, but if your lawn hasn't seen much improvement since your lawn care company started working on it, it might be time to kick them to the curb and find a better company. A good lawn care professional will be able to keep you up-to-date on the progress of your lawn, so if your lawn isn’t quite where you want it to be, they should be able to give you an explanation and tell you what they are doing to remedy the issue. If they can’t, you’re dealing with the next reason to fire your lawn care service: poor communication.
2. Poor communication
Lawn care service should include more than just showing up and mowing the lawn. Your lawn care company should be willing to listen to your ideas, concerns, and questions and be ready to give you thorough responses. It should be easy to get someone to talk to you either face-to-face or on the phone, and you should be able to expect prompt and helpful service. If your lawn care company tends to dodge your calls and give you vague answers or excuses when you do get a hold of them, you should consider taking your business elsewhere.
3. Ever-changing employees
Does the lawn mowing team look different every week? Have you noticed that employees come and go faster than you can learn their names? That could be a big red flag. If your lawn care company has poor employee retention, it could be indicative of an overall management issue. It might also lead to you explaining the same issues to new employees over and over again and never having a lawn care team stick around long enough to properly monitor the progress and care of your lawn.
4. Bad customer reviews
If you have consistent issues with your lawn care service, it’s possible you aren’t alone. Try looking up your lawn care company on review sites and seeing what past and current customers have to say about their overall satisfaction or lack thereof. Even the best companies will get a few bad reviews, so it’s best to pay close attention to how the company handles negative feedback. Did they respond at all? If so, did the offer solutions and resolve the issue?
5. Lack of experience and/or certification
You can’t expect an inexperienced company to provide you with top-of-the-line service. If you were just looking for lawn mowing without any specialized knowledge, you could do it yourself, but if you hire a lawn care service, you should expect them to be experts in their field. Ask your lawn care company what certifications they have and don’t be shy about asking them to come up with solutions to your lawn’s issues. If they can’t get to the bottom of any landscaping problems you have, they might not have the experience or knowledge necessary to properly care for your lawn.
You shouldn’t feel obligated to stick with a company that isn’t doing the job properly. If any of these issues ring true for your current lawn care company, it’s time to fire them and let a more qualified company take over. If you are looking for lawn care service in St Charles or lawn care in St Louis, contact Hackmann Lawn & Landscape and let us help you get the lawn you want!